General rules for escape rooms
Read these rules carefully before playing
Reservations and cancellations
- Reservations during business hours can be made through the website escapop.com, through telephone, Facebook Messenger or Whatsapp.
- The reservation system of escapop.com does not accept appointments less than 16 hours in advance. For last minute reservations or outside of business hours, you should contact us. All reservations are dependent on time availability..
- Reservations can be canceled or changed at any time via telephone, Facebook Messenger or Whatsapp, or by email more than 5 hours in advance.
- In the case of having paid in advance an adventure, if you want to cancel or change the appointment, you must notify at least 12 hours before the time of booking. Otherwise we can not make any return. In any case, the management of the company will decide the most efficient way to make each return for the client.
For last minute bookings or to cancel or report any incident with your reservation, please contact us through telephone or Whats App (922 006 048) or through Facebook Messenger:
Punctuality and admission
- Please, arrive a little before the date (approximately 10 minutes before) to be able to introduce ourselves and explain the rules of the game. Unfortunately we have not a waiting room, so if you arrive too early we may not be able to accommodate you until the scheduled time. However, near of our location there are a some of very nice restaurants where you can wait until the hour of adventure.
- As a courtesy, we can wait up to 10 minutes after the appointment time in the case of delays, but we can not guarantee that we will be able to assist you after that time. In this case, the appointment will be considered canceled and a new reservation must be made. For this reason, is a good idea to contact us via Telephone, Whatsapp or Facebook Messenger if you anticipate that you may be late.
- For safety reasons Escapop team members can prevent entry into the game to people who suspect they are intoxicated or in any other state altered or do not meet the conditions necessary to carry out the activity with guarantees of respect and safety for themselves as for other people or for property. The right of admission is reserved according to the framework of general rules of the facilities of Casa Grande Surf Hostel.
Security and rules within the room
- The rooms are equipped with video surveillance systems. A gamemaster will be following the progress of the game at all times.
- For safety reasons, the door will be open at all times, but if you leave the room before the end of the game you will lose. So, if you need the bathroom, now is the time to go.
- I will be following the game via the security cameras.
- The room has a screen indicating the time and some clues to help you with the puzzles. If you feel lost, you can ask for a clue.
- Mobile phones and external tools may not be used inside the room. Everything you need is inside.
- Do not force, push or bang on furniture, walls and props. If a drawer doesn’t open, it’s because you need to find a way to do it or maybe because it will never be opened.
- There is nothing hidden behind or under the furniture, nothing overhead, under the floor. So you don’t need to climb on any piece of furniture or open the floor hatches.
- The room has some props which are not part of the game and are only there as décor. If you see any with a red sticker, it’s because it is not part of the game.
- The fire extinguisher, electrical and plumbing, plugs and switches are real and are not part of the game; therefore, you have not to manipulate them.
- Last, but not least, have fun!
Other frequently asked questions
Is it scary?
There are some aesthetic elements of terror and the ambience of the room and the story is somewhat dismal, but if you can not have any problem. The only thing that should be scared is being locked up and in reality you are not.
Is the game suitable for children?
The game is designed for adults because of its difficulty and its setting. However, children from 10 years old can play as long as they are accompanied by an adult every two children.
Is the room adapted for a wheelchair?
Unfortunately not. However, a person with reduced mobility could plays our game, although with some limitations. Please, check before booking.
Is language a problem?
Our game is in English and Spanish. If you speak any of these languages, you will not have problems. If not, you may find some difficulties because you have to read.
What happens if a group member can not come or if someone joins at the last minute??
As a general rule there will be no problem as long as the group remains between 2 and 6 people. In the event that the person who made the reservation cannot come, the rest of the group must provide the reservation details. Anyway, we recommend that you let us know any change in advance.
Is it possible to play with large groups?
If the number of people is more than 6 people, they must take the room in turns. If you are looking for another type of experience for larger groups and can speak Spanish, you may be interested in our Crime and Mystery Dinners.